Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How do I provide my prescription after ordering?
You can upload a photo of your prescription during checkout, or if you don't have it handy, you can email it to our support team within 48 hours of placing your order.
What is your return policy for prescription eyewear?
We offer a 30-day return policy. If you are not completely satisfied with your frames or if there is an issue with your lenses, you can return them for a full refund or exchange.
How long will it take to receive my glasses?
Standard orders typically take 7-10 business days to process and ship. This allows our lab technicians time to custom-craft your lenses to your exact specifications.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the time of checkout.
What materials are BonLook frames made of?
Our frames are crafted from premium hand-polished cellulose acetate or high-grade stainless steel, ensuring durability, comfort, and a high-end finish.
Can I use my insurance to pay for my glasses?
While we do not bill insurance companies directly, we provide a detailed itemized receipt with every purchase that you can submit to your provider for reimbursement.